Shipping policy
Shipping Policy
Where We Ship
We ship worldwide. All orders are shipped from our workshop with tracking.
Processing Time
- Each piece is handcrafted: 15-25 business days after you confirm the design draft
- Design draft is usually sent within 3-5 days of receiving your pet's photo
Shipping Time
| Region | Estimated Delivery |
|---|---|
| North America | 5-10 business days |
| Europe | 7-12 business days |
| Asia | 5-8 business days |
| Australia/NZ | 7-12 business days |
| Other regions | 10-15 business days |
Total Estimated Delivery: 20-37 days from order confirmation
Shipping Cost
Shipping is calculated at checkout based on your location and order weight.
Customs & Duties
International orders may be subject to customs fees or import duties. These charges are the responsibility of the recipient. We cannot control or predict these fees.
Tracking
A tracking number will be provided once your order ships. You can track your package through the carrier's website.